Return & Refund Policy
We are committed to your satisfaction. If you're not completely happy with your purchase, you may request a return and refund under the following conditions.
1. Return & Refund Eligibility – Within 30 Days
You may request a return and refund within 30 calendar days of receiving your product if:
l The product has a manufacturing defect, or
l You are unsatisfied with the product for non-defective reasons (e.g., change of mind), provided the product is unused and in original condition.
To be eligible for a return:
l The product must be in new or like-new condition.
l The void label must be intact (not damaged or removed).
l All original accessories, packaging, and documentation must be included.
l A valid proof of purchase (invoice or receipt) must be provided.
Note: For Enterprise products, returns are not accepted if the void label is damaged or the product has been activated.
2. Return & Refund Will Not Be Accepted If:
l The return request is made after 30 calendar days of receiving your product.
l The product is not in resaleable condition (e.g., scratched, dented, or missing parts).
l The void label, product serial number, or other identifiers are tampered with or removed.
l A valid purchase receipt is not provided or is suspected to be forged or altered.
l The product has been misused, installed improperly, or damaged by foreign substances (e.g., water, oil, sand).
l The damage is due to external factors such as fire, flood, lightning, or natural disasters.
l The product is not shipped back within 7 calendar days after we confirm the return.
l Any other conditions described in this policy apply.
3. Return Process
l Email your request to sales@hyconext.com within 30 days of receiving your product. Include your proof of purchase and a brief explanation of the return reason.
l Our team will review and respond with a Return & Refund Confirmation and shipping instructions.
l Return the product to the designated address. Upon inspection, your refund will be processed using your original payment method.
4. Return Shipping Costs
l Customers are responsible for the return shipping fees (including cross-border or international shipping), unless the return is due to a verified product defect.
If you have questions or need assistance, please contact sales@hyconext.com. We’re here to help.