Return & Refund Policy

Return & Refund Service is covered:

Within 30 days of receiving a product if the product has manufacturing defect, the void label is not damaged and is still in new or like-new condition (Enterprise product does not support return service if the void label has been damaged or the product has been activated.).

Return & Refund Service is not covered where:

  • It is requested beyond 14 calendars days of receiving a product.
  • A product sent to Hyconext for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
  • A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
  • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
  • Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
  • A product is not delivered to Hyconext within 7 calendar days after Return & Refund Service confirmation is sent from Hyconext.
  • The void label has been damaged.
  • Other circumstances stated in this policy.

Return & Refund Service Instructions:

  1. Email Return & Refund request to sales@hyconext.com within 30 days of receiving your product(s) with the legal proof of purchase, receipt or invoice.
  2. Our team will verify and reply with a Return & Refund Service Confirmation email to the sender with return instructions.
  3. Return product(s) has to be shipped to the designated location. Refunds will be processed using the same method that was used to make the payment.

Return Freight:

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.