Shipping & Delivery

Shipping Rules

Shipment times for each product vary depending on availability. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

Shipping Services

Orders from Singapore and North America will be shipped by local courier partners. For orders from areas such as Alaska, Hawaii, or the central mountainous regions, delivery time will be slightly longer. Kindly contact our team at sales@hyconext.com for orders outside Singapore and North America.

Standard Shipping Time:

The estimated delivery time will be according to the local courier partners’ delivery schedule after order is made.Unforeseen service delays (such as a strike, natural disaster, explosion, or any other force majeure event that is beyond the reasonable our control) add at least two business days to your estimated delivery time. You acknowledge and agrees that any shipment dates specified are estimates only, they are not guaranteed and are subject to change, under such case, Hyconext will send out notice regarding the revised shipment dates within 30 calendar days. If you do not accept the revised shipment dates, you may cancel the order and obtain a refund by contacting our team at sales@hyconext.com. If we do not hear from you before we ship the products to you, we will assume that you have agreed to the shipment delay.

Hyconext is not liable for delayed or rejected orders due to the following reasons:

  • Shipping time might be delayed for transportation to remote regions.
  • Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
  • Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
  • Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
  • Shipments that are confiscated or disposed of due to a violation of transportation regulations.
  • Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
  • The consignee address is a unit or residential community where the courier has no access.

Please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Hyconext at sales@hyconext.com. Once you (or someone else on your behalf) signs for the item, Hyconext will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Hyconext team at sales@hyconext.com within 24 hours after you receive the package so that we can resolve the problem immediately.