Terms and Conditions

Welcome to Hyconext (https://hyconext.com), the official website of Hyperconn Pte Ltd, operating under the Hyconext brand. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using the site.

These Terms and Conditions govern your access to and use of our website, products, and services. If you do not agree with any of these terms, you must refrain from using the website.

1. Introduction

By accessing and using this website, you agree to the terms outlined in this document. Hyconext reserves the right to amend these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting, and it is your responsibility to review these terms periodically. Your continued use of the website constitutes acceptance of the updated terms.

2. Definitions

  • "User" refers to any individual or entity that accesses the website or uses the services offered through it.
  • "Site" refers to https://hyconext.com and any related services, including purchases, content, and functionality.
  • "Services" refers to the products, information, and services provided by Hyconext, including but not limited to the sale of PoE switches, ethernet switches, data center switches, and accessories.

3. User Responsibilities

By using the Hyconext website, you agree to the following:

  • You must be at least 18 years old or have parental consent to use the website.
  • You agree to provide accurate, complete, and up-to-date information during account registration, order placement, or any other interactions with the website.
  • You will not engage in any unlawful activities, including unauthorized access, hacking, spamming, or distributing harmful software or malware.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Account Registration and Security

To access certain features of the website, you may need to create an account. By registering, you agree to:

  • Provide accurate and complete information during the registration process.
  • Maintain the confidentiality of your login information.
  • Notify Hyconext immediately if you believe there has been unauthorized use of your account or if you believe your account has been compromised.

Hyconext reserves the right to suspend or terminate your account if we determine that you have violated these terms.

5. Product Descriptions and Pricing

At Hyconext, we strive to ensure that product descriptions, images, and pricing are as accurate as possible. However, despite our best efforts, we cannot guarantee that all content on the website is free from errors. Product images are for illustration purposes only and may not exactly reflect the actual product. In the event that a product is listed with an incorrect price or inaccurate information, Hyconext kindly reserves the right to cancel or refuse any orders placed for such products. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Hyconext may revise product prices or availability at any time without prior notice. The price at the time of the order is the price you will pay.

6. Payment Terms

  • Accepted Payment Methods: Payments for products purchased on the site can be made via Visa, Mastercard, PayPal, Bank Transfer, and other available payment methods outlined during checkout.
  • Currency: Payments are processed in United States Dollars (USD), and your financial institution may charge foreign exchange fees for international transactions.
  • Sales Tax: Sales tax (if applicable) is calculated based on Singapore's prevailing tax rates and may vary for customers within or outside of Singapore. If an order is placed from outside Singapore, Singapore Goods and Services Tax (GST) generally does not apply, provided the order is shipped outside Singapore.

7. Shipping and Delivery

  • Shipping Policy: We offer international shipping to various countries. Delivery times may vary based on the destination and carrier services.
  • Shipping Costs: For international orders, shipping costs are calculated based on weight, dimensions, and destination country.
  • Import Duties and Taxes: International customers are responsible for any import duties, taxes, or customs fees applicable in their country. These additional charges are not included in the shipping fees and are the responsibility of the customer.
  • Customs Clearance: International shipments may be subject to customs clearance procedures, which may cause delays outside of our control.
  • Restricted Countries: Due to restrictions on certain products, Hyconext may not be able to ship to some countries. Please check with our customer support for any restrictions on shipping to your location.
  • Delivery: While we strive to meet delivery timelines, Hyconext is not responsible for delays caused by the courier, customs authorities, or circumstances beyond our control (e.g., strikes, weather conditions, etc.).

8. Return, Refund, Replacement, and Warranty

For detailed information regarding our Return, Refund, Replacement, and Warranty policies, please visit our HELP & SUPPORT Page. The policies outlined there are an integral part of these Terms and Conditions and apply to all purchases made through this website.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using this website, you consent to the collection and use of your personal data as described in our PRIVACY POLICY page. We implement industry-standard security measures to protect your information but cannot guarantee complete security of your data.

10. Intellectual Property

All content, including but not limited to logos, text, graphics, images, videos, and trademarks on this site, is the property of Hyconext and is protected by intellectual property laws.

Users may not copy, modify, distribute, or reproduce any content from the site without express written consent from Hyconext. All trademarks, service marks, and logos used on this site are the property of Hyconext or their respective owners.

11. Limitation of Liability

To the fullest extent permitted by law, Hyconext and its affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, including, without limitation, lost profits, loss of data, or business interruption. Hyconext is also not responsible for any damage to your computer system or data arising from the use of this website.

12. Termination of Use

Hyconext reserves the right to suspend or terminate your access to the website at any time, with or without notice, for any reason, including violations of these Terms and Conditions.

13. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
  • Dispute Resolution: Any dispute arising out of or in connection with these Terms and Conditions shall be resolved through binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC). The arbitration shall be conducted in Singapore in the English language.

14. Changes to Terms

Hyconext reserves the right to modify or update these Terms and Conditions at any time. The updated version will be posted on this page with the effective date, and it is your responsibility to review the terms periodically. Continued use of the website constitutes acceptance of the revised Terms and Conditions.

15. Contact Information

If you have any questions about these Terms and Conditions, or if you need further clarification, please contact us at sales@hyconext.com.